Job Description  

 

Title: Telesales Representative 

Department: Customer Service 

 

Are you ambitious, smart, and curious? 

Come join us as it takes an entire team united behind something big. 

 

We are looking for an enthusiastic Telesales Representatives to contribute to generate sales for newton insurance. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. 

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. 

The goal is to help the company grow by bringing in customers and developing business. 

 

What you will be doing:  

  • Contact potential or existing customers to inform them about a product or service using scripts 

  • Answer questions about products or the company 

  • Ask questions to understand customer requirements and close sales 

  • Direct prospects to the field sales team if needed 

  • Enter and update customer information in the company’s CRM system 

  • Take and process orders in an accurate manner 

  • Handle grievances to preserve the company’s reputation 

  • Go the “extra mile” to meet sales quota and facilitate future sales 

  • Keep records of calls and sales and note useful information at the CRM system 

 

Requirements 

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems 

  • Ability to learn about products and services and describe/explain them to prospects 

  • Excellent knowledge of English 

  • Excellent communication and interpersonal skills 

  • Cool-tempered and able to handle rejection 

  • Outstanding negotiation skills with the ability to resolve issues and address complaints 

  • BSc/BA Degree OR if you Believe you have what it takes! 

A Plus:  

  • Proven experience as telesales representative or other sales/customer service role  

  • Proven track record of successfully meeting sales quota preferably over the phone 

Job Location:
221 Zahran Street, Amman, Jordan, 11181